The single biggest problem in communication is the illusion that it has taken place?- George Bernard Shaw.?Have you ever wondered why there was a miscommunication in what you explained to someone? Why wasn?t it clear to that person? Why can?t people know what you are thinking? I can tell you that the world would be a far simpler place if people knew what we were all thinking?well, most of the time!
In any business, effective communication is crucial. Each day, you may have to communicate with a dozen different people including your co-workers. Employees that can?communicate effectively?are more likely to work together to solve problems and share helpful information with their co-workers.
The Internet is full of tools and apps that all promise us the same thing: making it easier, faster, and cost-efficient for your company. When it comes to customer relationship management, most companies are taking steps towards simplifying their?process.
Below are three tools to optimize internal communications
Yammer
- Yammer?is an internal social networking and document storage tool designed for company collaboration, file sharing, knowledge exchange and team efficiency.
- You can create different groups for different departments so that everyone?s stream does not get cluttered with information that does not apply to them.
- If you do not segment your teams in some fashion you may run the risk of jamming your employees with too much info.
- The basic network is free to all users. This package allows for enterprise social networking with on-the-go access.
- The Business Network is $5 per user/month which allows for customizable enterprise social networking with admin controls.
- The Enterprise Network: $15 per user/month which allows for comprehensive enterprise social networking with advanced security, administration, and integrations.
- It is a great way to share updates with specific team members, praise teammates for a job well done, and create a repository of case studies and stories to share with our clients.
Salesforce Chatter
- Chatter?is a social collaboration tool that allows users to setup profiles, share status updates, and share files in a secure and private fashion.
- Chatter is a fantastic method for communicating since it is already integrated with your Salesforce data. Integration with Salesforce can create a hub for your salespeople to review dashboards, discuss leads, and run custom reports.
- Basic chatter is free.
- Chatter Plus is $5 per user/month ? contact management and 5 users.
- Professional is $15 per user/month ? complete CRM for any size team.
- Using Chatter is great to organize your meetings, follow up with team members on their sales objectives, and share accomplishments of your team that are directly tied to the system responsible for lead management.
Skype
- Skype?provides unique conferencing features and allows users to communicate through messaging, phone calls, and video calls.
- If you are looking for a quick communication solution for your employees to chat and send files, Skype will be very worthwhile.
- Standard Video Conferencing is free for all users.
- Skype Unlimited is $5 per user/month.
- If you have an employee that works remotely that you?d like to chat with ?face-to-face?, Skype is a great tool.
- If you?re working with someone outside of the office, I?ve found that Skype is a great tool for putting your heads together for a project.
These are three of many tools that exist. The key is to choose something that works with the needs of your company.
How does your company handle internal communications with its employees? What other tools have you found help improve how you collaborate with colleagues?
ps. PROSAR Inbound wasn?t paid or perked by any of these companies. We just like to share information about resources we think may be helpful to our readers.
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